Patient no-shows and cancellations can become a big issue for private practice or outpatient rehabilitation facilities.  If there is an appointment slot that doesn't yield a patient visit, revenue is lost.  Are you measuring your patient appointment attendance rates?

Although there are factors like case mix, payer mix and others that can affect it, an average cancellation and no-show rate for outpatient adults is around 15% daily.  If a facility is proactively managing their schedule, focusing on increased patient attendance rates, it may bring that average down to about 8%.  By cutting that absence rate nearly in half, revenue may be re-gained.